SHOP POLICIES

 

FORMS OF PAYMENT
We accept Visa, Mastercard, American Express and Discover, this is done securely via Paypal.
All prices are in USD.

TAXES
There is no sales tax on clothing. Pennsylvania residents will be charged 6% sales tax. Allegheny County residents will be charged 7% sales tax.

PRIVACY POLICY
We respect your privacy and will not sell or distribute your name, email or shipping address.
When signing up for our newsletter, we will only send emails about new Otto Finn products or promotions. We’re usually have our hands full in the studio so at the most, you’ll hear from us once a month.

RETURN POLICY
For kids clothing:
Before purchasing please review the size chart on each listing for best fit. If the items you ordered are not what you thought, or you made a mistake with measuring, you are entitled to return items. The items must be returned unused, unwashed, undamaged and with the labels attached to the product. You have the right to open the package to inspect the items, but the items must be returned unused. Shipping costs will not be refunded for returning items. When exchanging, you will pay new shipping costs.

If you have received a wrong item (wrong style, wrong size) please contact rona@ottofinn.com as soon as possible. If we conclude we are at fault, we will replace the item with a new one without additional costs and repay you for the shipping costs within 30 days.

For fitted designs like the Cruiser, we recommend purchasing a size larger to allow room for growth (the ankle cuffs can be rolled up and will help it stay up). This will allow for a longer lasting fit.

DOMESTIC RETURN POLICY

RETURNS MUST BE POSTMARKED WITHIN 7 DAYS OF RECEIPT DATE.

Returned merchandise must be unused and in original packaging and will be subject to a 10% restocking fee, we do not refund shipping costs. If you would like to schedule a return, please email Rona at rona@ottofinn.com prior to shipment. Return shipments need to have tracking. We cannot be responsible for lost packages.

INTERNATIONAL RETURN POLICY
All international returns or exchanges will incur a 20% restocking fee. If you would like to schedule a return, please email Rona at rona@ottofinn.com prior to shipment.

We do not accept returns (this does not include clothing- see above) unless you receive the wrong item or if you receive an item damaged.

EXCHANGES ARE ACCEPTED WITHIN 15 DAYS OF RECEIPT DATE.

Customers are limited to one exchange per item. You are responsible for shipping both ways. If you need assistance with choosing the right size please see our size chart (on each listing). If you would like to schedule an exchange, please email Rona at rona@ottofinn.com prior to shipment.

Everything else:
All gift certificate purchases are final.

If an item arrives damaged due to poor postal handling (for insured items only) please contact us to file a claim with the post office – the item must be photographed in order to make the claim.
-for items being refunded we can only refund the cost of the item not the shipping
-when an item is being returned to us, we are NOT responsible for items lost in transit.
-for items you want to exchange/refunded – you are responsible for shipping both ways.